- Click People in the menu on the left. A number on it means someone's waiting.
- To follow up shows who still needs a reply; Everyone shows all of them.
- Click a person to see what they sent, how to reach them, and the conversation since.
- Write a reply at the bottom and click Send. If texting is on your plan, choose Email or Text. Their answer comes back here.
- Under Where things stand, mark them Needs a reply, Following up, Connected or Closed, so nothing falls through the cracks.
💡 Tip: sending a reply moves someone to Following up for you. For visit numbers and how people found you, click Visitors.
Related: How guest follow-up works